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 Just click here to get started! 

 If we don't service your area yet, please send us an email to be placed on our waiting list. We will notify you when we begin servicing your area. basketcaseslaundry@gmail.com

Grab any bag(s) you have and place your laundry order inside.  Write your name on the bag(s) and place them in a location that the driver can get to them.  If a code is needed, please provide in advance.  Your laundry order will be picked up, sorted, weighed, and processed according to your preference settings.  Once cleaned, the laundry will be placed in reusable bags to be returned to you.  Please use these bags for future orders.  You will get a notification your laundry order is delivered.

 The only things you need to do between now and relaxation are:

1. Make sure you have “Notifications” switched on in your account so you can receive reminders and alerts as per your preference.
2. Leave your laundry out on the day of pickup. 
3. Your clothes will be returned to you in 48 hours. Put them in your closet(s) and forget about having to do laundry...ever again.

 Your perfectly washed and folded clothes will be returned to you on the following schedule:

• Florence, Horry, and Marion Counties: Monday and Wednesday service days
• Georgetown and Williamsburg Counties: Tuesday and Thursday service days

* orders over 75 pounds may take an additional day to complete  

 Here at Basket Cases Laundry, we will handle any items that are machine washable. Dry cleaning is coming soon!

Absolutely. Just log into your account and adjust your notification settings. 

 None whatsoever. You can cancel or suspend your account at any time. 

Yes we do! Basket Cases Laundry provides fast, reliable, and customized laundry services for hotels, Airbnb, salons, barber shops, fitness centers, restaurants, medical offices, summer camps and more! Reach out to us today to learn more! basketcaseslaundry@gmail.com

 Pricing can be found here.

 We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text, just update that in your notification preferences. 

 Your laundry will be weighed before we wash it. All bulk items that are charged separately are removed prior to weighing. 

 We accept MasterCard, Visa, Discover, and American Express cards. 

Yes.  The minimum order amount is $25.00.  If your order is below this amount, you will be charged the minimum amount.

 To update your credit card, log into your account, under "Billing" information select “update credit card information,” enter new credit card information. 

When we pick up your items, we will weigh and pre-authorize your card. If the charge is not accepted, we reserve the right to hold off on processing your laundry until it is cleared. You will see notifications of this based on your preferences.

If your items are laundered, we reserve the right to hold your items until your invoice is paid. Once paid, we will drop off when we are next in your area.  If your invoice remains unpaid, we will no longer hold your items past 30 days.

 If you signed up for a pickup and need to cancel, please cancel before 4am in your account the morning of your pickup to avoid any missed pick up fees. To cancel same day, click "cancel this pickup" on your homepage, then confirm cancellation on the next screen. If the pickup is canceled after 4am same day, you may be subject to a missed pick up fee.  

If you want to stop your weekly service, you can place your account on hold, we will not come by until you remove the hold!

 Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account, you will pay together and have to separate your laundry upon its return. 

 Yes we do! All customers have a unique referral code to give out. When someone uses your code they receive a $10 credit and once they use the service you will receive a $10 credit on your account. 

 In order to add a coupon/promo code, you must do so during account creation. You will be prompted on the billing page to enter the code! If you have additional questions please reach out to customer service 910-787-1616 via phone or text or email to basketcaseslaundry@gmail.com 

 Yes, however they are only available for purchase through Customer Service. To purchase a gift card, please contact Customer Service by emailing basketcaseslaundry@gmail.com or calling 910-787-1616. 

 Large items like comforters, pillows, and bedspreads are removed before your laundry is weighed and then billed at a per-piece rate. 

 If you are on the Weekly  plan, your next pickup will be automatically scheduled for the same day of the following week. If you need to make changes to your Weekly schedule or want to schedule a By-Request Pickup: 

1. Log in to your account (via the mobile app or desktop)
2. Choose the date for your laundry pickup
3. Confirm that your “Next Pickup” has been updated to the date you selected.

You can set up your notifications the way you want to receive them.  Up to you on how you get notified.

 For your first pick up, any type of plastic or fabric bag will do! Please do not use hampers or boxes.

You will receive a big blue Basket Cases Laundry bag with your first drop off to use moving forward! It holds around 50 pounds. If an additional laundry bag is needed, please call  Customer Service at 910-787-1616 or email basketcaseslaundry@gmail.com.

 If you need extra blue laundry bags, please email basketcaseslaundry@gmail.com and let them know how many you need. 

 No! You can send all your laundry in at one time. Please note orders over 75 pounds make take an additional day to process. 

 Please schedule your pickup by 4:00 AM Eastern Time the day of your pickup. This allows enough time for HappyNest drivers to plan their routes for the day. 

 Sure. You can choose to receive reminders by email, text, or both the day before your pickup is scheduled. 

 Our Drivers start their days as early as 7am and continue through the evening. When we start our route, you will receive notification with estimated arrival times according to your set notification preferences! 

Basket Cases Laundry has incorporated email and text reminder tools in its software to help you remember your laundry pickup day. However, if you do forget to leave your laundry out, we will charge a $10 missed pickup fee to cover the cost of a driver going to your home or business. 

To Avoid Missed Pickup Fees: Please cancel the pickup on your account by 4 am ET the day of your scheduled pickup. Any cancellations after 4am ET are subject to Missed Pickup fees. 

 Absolutely. We can pick up and drop off your clothes at any address in our service area. We will do our best to accommodate specific time frames, but cannot make any guarantees. Please leave any relevant business information in your pickup/drop off instructions in your account. 

Our bags are made with 210 denier polyester, which is water resistant.  We will look for a spot that is best suited for delivery to protect your items.  In the event of inclement weather, we will reach out to determine the best placement of your order.

 We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. Please be sure to include the location to pickup and drop off your laundry in your pickup/drop off instructions in your account.

We also keep an eye on the weather. If a hurricane is coming, we’ll contact you and make alternate plans. 

 If you’re going to be away, just log in to your account and skip your next pickup.  You can also reach out to customer service at basketcaseslaudnry@gmail.com or 910-7871616.

 However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it’s safe to do so for our drivers. We will keep you updated on any delivery changes via phone, email, or text. 

 If you have received items that are not yours, please email basketcaseslaundry@gmail.com or call the Customer Service team at 910-787-1616. We thank you in advance! 

Our drivers work very hard to ensure your laundry is picked up and delivered safely and conveniently back to you. We’ve heard from many satisfied customers that they appreciate the service and would like to tip the driver. You can add a dollar amount or percentage tip to each order. The driver will receive the gratuity that same day.

Please know that you are not required to leave a tip. It is at your sole discretion.

 We employ professional staff who complete your laundry in our facilities. Laundry is not done by gig workers in their private residences.  

 Yes! When you set up your preferences this will be a selection that you choose for your shirts, & pants. These can also be changed and updated anytime in your account.

We welcome you to send your own hangers with your laundry, marked clearly with your name, or send back any wire hangers to be recycled.

Detergents

• Free and Clear
• Scent of your choosing

Softener

• Free and clear 
• None

Bleach

• Clorox
• Oxy Clean

Dryer Sheet

• Free and Clear
• None

 Please be advised, if you are hyper allergic to scents from laundry products, we may not be able to guarantee your order will be returned as needed. We will do our best to follow all specified preferences for your order. In addition, those with severe pet allergies should be advised that our machines are cleaned after use but we do process orders from pet owners.  If you have questions regarding this please contact us prior to scheduling a pick-up. 

 As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them. Please note any changes should be made 24hrs before your scheduled pick up. 

We check your personal laundry profile for any changes each time we process your laundry.

We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions. Please be sure to update any instructions 24hrs before your scheduled pick up.

 We suggest adding a hook to a wall or fence, or adding an over-the-door hook to your front door to hang items. If no hook is available, we will use our best judgment to keep your clothing safe. 

 No. We wash and dry our customers’ laundry individually in separate machines! 

 We strive to provide high-quality care and we work hard to keep up with those standards. If we lose or damage an article, please notify customer service within 24 hours of the laundry being returned to you.

Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it is dropped off at your home.

Please review our Terms and Conditions  for more details.

 The Aspergillus species of mold on clothes can easily be inhaled by people and has been known to cause respiratory problems, like coughing, sneezing, wheezing, and even fever. Accordingly, Basket Cases Laundry will refuse to launder items covered in mold and will return the items, unwashed. 

 Yes, we do!   Check out the Price List for more details.

Basket Cases Laundry reserves the right to refuse service of items soiled with bodily fluids, chemicals, or garbage. If we are unable to launder, items will be returned unwashed. In the event that we can launder, laundry is subject to a biohazard fee. 

 Yes, we do. Please  let us know by including a note in the bag or on your laundry profile and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success. 

 Yes, any machine washable coats may be sent in with your regular laundry. 

 Any machine washable shoes may be sent in. 

 Yes, you may send all clothing that is machine washable. 

 Yes! We launder towels for both residential and commercial pickups. 

First, thank you for contributing to our community giving.  If you have items to donate, please place in a separate bag and label them.  We will handle the rest.